FREQUENTLY ASKED QUESTIONS

Our boutique services are available exclusively in Sydney’s Northern Beaches and the Gold Coast.

With a hand-selected team of world-class professionals, we take your pet’s safety and security seriously. Our staff are carefully selected and fully vetted before they come onboard – we’ve checked their references, they hold current Police Checks, and they’ve completed a pet first-aid course as a minimum requirement.
Our team members are part of the Barc family and most have been with us for a number of years.

To book, please follow these steps:
1. Reach out to us here to discuss your requirements.
2. Once suitability has been confirmed, we’ll book in a behavioural assessment for your dog. From there, you’re free to book in your pooch all year round, and when it suits you.

Because your dog is unique, our pricing is individual and based on their specific needs and requirements.
For more information, please reach out to us here.
We look forward to learning more about your fur family.

For our weekly day care services, we use a direct debit system.
Our overnight services are paid in full at the time of booking. We accept all credit cards, EFT, cash, Union Pay and Diners.

Yes, all of our services include pickup and drop off to your door. Pending prior arrangement, we don’t require you to be at the property.

Our concierge staff take your dog’s safety seriously. All dogs are secured using seat belts and/or travel in crates.

Your dog’s wellbeing is of the utmost importance to us. That’s why you’ll have direct contact with the team member who’s caring for your pooch each day. You’re free to call or text them at any time during business hours.
We also update our social media with regular photos and videos, so make sure you keep an eye out!

We take small groups of dogs to the farm each day, with a maximum of 10 dogs per group.

Our farm and outdoor doggie day care experiences are for approximately six hours daily.

Unfortunately, we don’t offer one-on-one walks. However, we’d be happy to refer you to our friends who do.

Unlike traditional boarding, our overnight stays are a highly personalised experience tailored to your and your dog’s needs. We take a maximum of three dogs per night in our team members’ family homes – no kennels here!

All dogs in our care sleep inside, as part of the family. For safety and security reasons, we do not accommodate outdoor sleeping arrangements.

Generally, we do not offer 24/7 care as we’d always recommend in-home pet sitting if your dog is unable to be left alone or suffers from separation anxiety. Please reach out to us here.

Yes, we do. However, our normal pricing guide would not apply in these instances. We’ll include a formal quotation in your dog’s behavioural assessment.

Generally, our overnight stays are offered only to regular Barc members, but please reach out to us to discuss your circumstances.