Terms and Conditions
Last updated: 17 October 2026
In requesting that your dog be accepted into any of Barc for Pets Pty Ltd’s (ABN 49 624 919 937) (Barc, we, us and our) Services, you understand and agree to the following:
1. About these Terms
(a) These terms and conditions (Terms) apply to every person who uses and accesses Barc’s Services.
(b) These Terms and Barc’s Privacy Policy govern the relationship between us and you in connection with Barc’s Services. In using Barc’s Services, you warrant that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms.
(c) If you do not agree to these Terms, do not use Barc’s Services.
2. Access and use implies agreement
Please read these Terms carefully. By using Barc’s Services, you signify that you agree to be bound by these Terms.
3. Modifications to Terms
(a) Barc reserves the right to revise and update these Terms at any time, without notice to you. Your continued use of Barc’s Services following any changes to these Terms means you accept those changes.
(b) It is your responsibility to regularly check our Site to determine whether these Terms have been updated.
(c) If you do not agree to any change to these Terms, do not continue to use Barc’s Services.
4. Health and vaccinations
(a) Your dog must be in good general health and free from communicable diseases. Prior to the commencement of Barc’s Services, you must provide documented evidence of your dog’s current C5 vaccinations (including the canine cough / Bordetella component) in order for your dog to attend any of Barc’s Services. C5 certification can be provided by your veterinarian.
(b) You must immediately inform Barc if your dog has been infected with any communicable disease.
(c) Your dog must be on a current flea and worming prevention program.
(d) Barc reserves the right to refuse Services to your dog if your dog shows signs of illness, fleas or parasites.
(e) When completing Barc’s online booking registration, you will do so to the best of your knowledge, and you will notify Barc immediately of any changes to the information you have provided.
5. Behaviour
(a) You must inform Barc of any known behavioural issues your dog may have, including but not limited to excessive barking, resource guarding, dominance and mounting. You acknowledge that Barc uses safe, humane and positive management techniques — such as verbal cues, redirection, and calm supervised separation — to manage your dog’s behaviour where required. Barc does not use aversive or punitive methods.
(b) All dogs in Barc’s care must be desexed (over the age of six months, unless otherwise agreed in writing with Barc), well socialised, and friendly towards other dogs and people. Any dog found to be aggressive may not be accommodated by Barc. Any behaviour deemed dangerous or inappropriate may result in your dog’s removal from Barc’s Services.
(c) Barc reserves the right to refuse to transport or handle any dog that, in Barc’s absolute sole discretion, Barc considers unfit to accommodate or travel, or a danger to any person, animal, or employee, contractor or agent of Barc. If Barc refuses to accommodate or transport your dog, Barc will not be liable for any loss, cost or inconvenience caused to you as a result.
6. Leads and supervision
(a) All dogs must arrive at, and leave, a Barc meeting point or care location on a lead at all times, and must wear a collar with an appropriate ID tag at all times while arriving at, leaving, and attending Barc’s Services.
(b) Where you have arranged for your dog to be collected from your home by Barc, your dog must have its harness and collar on prior to collection.
(c) Barc provides care in outdoor environments and in private homes, where dogs may interact and play directly with one another off lead under supervision. Every dog reacts differently, and animals by nature can be unpredictable and therefore present a certain level of risk. You acknowledge and understand that there are certain risks involved in attending Barc’s Services, including but not limited to injury to people, property and animals. You accept all reasonable risk of injury or illness to people or to your dog that may occur while your dog attends Barc’s Services.
7. Bookings
You accept that you must pre-book your dog’s attendance by 5:00pm the previous day. You understand that a “no show”, or a cancellation without providing Barc with at least 24 hours’ notice, may incur a $15 charge.
8. Service model and hours
(a) Daycare and dog walking. Outdoor adventure daycare and dog walking operate Monday to Friday at outdoor locations across the Northern Beaches, with daily meeting points coordinated by the team. Collection and return of your dog is arranged within agreed windows, and you acknowledge that exact times may vary from day to day depending on the day’s locations and conditions. Barc will endeavour to provide you with advance notice of the applicable timeframe for collecting or returning your dog.
(b) Overnight care. Overnight care is provided in a team member’s own family home, and is available year round. The standard check-out time for overnight care is 10:00am. If you fail to collect your dog, or your dog is not returned to you, by the agreed check-out time, you may be required to pay a fee equivalent to an additional night’s overnight care.
(c) House-sitting and in-home care. House-sitting and in-home visits are provided in your own home, at times agreed between you and Barc.
(d) Late collection. Where a collection or check-out time has been agreed and you fail to collect your dog by that time, Barc reserves the right to charge a reasonable late fee and, where necessary for your dog’s welfare, to arrange overnight care at the applicable rate. Barc will take all reasonable steps to contact you before doing so.
9. Food
(a) Where you have instructed Barc to feed your dog, you acknowledge and accept that Barc is not responsible if your dog has an adverse reaction (such as choking or an allergic reaction) to the food provided.
(b) It is your responsibility to determine whether the food used is suitable for your dog, and to provide suitable food where your dog has specific requirements.
(c) It is Barc’s practice to maintain your dog’s diet as it is at home — the same food, in the same amounts, at the same times — wherever you provide it. Where Barc supplies food, Barc reserves the right to update the type of food used at any time.
(d) You must provide Barc with prior written notice if your dog has any known allergies or specific dietary requirements.
10. Medication
(a) If your dog requires any medication for any condition, you must supply the medication with specific written dosage instructions, and a medication authorisation form must be signed by both Parties.
(b) A fee of $5.00 applies each time Barc is required to administer your dog’s medication.
(c) While all care will be taken and all reasonable assistance given, responsibility for the supply, storage and administration of any and all medication does not rest with Barc. Accordingly, Barc accepts no liability for supplying and/or administering medication to your dog.
11. Illness or injury
(a) You authorise Barc to seek veterinary attention for your dog should it be considered necessary, in Barc’s absolute discretion.
(b) Barc will take all reasonable steps to contact you prior to obtaining treatment for your dog.
(c) Any veterinary costs incurred as a result of veterinary attention required while your dog is in Barc’s care will be your responsibility, and where possible will be billed directly to you. If Barc is invoiced by the veterinary clinic, you indemnify Barc and will pay all costs associated with your dog’s medical treatment immediately upon collection of your dog, or otherwise on demand by Barc.
12. Adverse weather
(a) Barc reserves the right to cancel or prematurely end any of its Services, without prior notice to you, in the event of adverse weather conditions such as rain, storms, thunder, lightning, extreme heat and strong winds.
(b) Where notice of adverse weather conditions is available to Barc, Barc will endeavour to provide as much notice as possible to its clients that affected Services will be cancelled or ended early.
13. Fees
(a) You accept that Barc’s fees are to be paid in advance, or on the day of a scheduled visit.
(b) You may be required to pay a deposit (or deposits) when booking. Barc will advise you of the amount. Deposits are handled as follows, in accordance with Australian Consumer Law:
(i) Program deposits. Deposits paid for our programs are refundable within the first 30 days of payment. After 30 days, program deposits are non-refundable.
(ii) Your program deposit is applied towards the total cost of your program for the year, and is not transferable to other services.
(iii) It is your responsibility to book in any included sessions (such as training sessions). Failure to use included sessions does not entitle you to a refund.
(iv) Overnight care and house-sitting. Deposits and payments for non-program services, such as overnight care and house-sitting, are refundable up until 7 days prior to the booked care. With less than 7 days’ notice, no refund is payable.
(v) Where you cancel a booking in writing with 7 or more days’ notice, Barc will retain 20% of the booking value and refund the balance to you.
(c) All prices quoted are inclusive of GST.
(d) A 20% surcharge applies to all public holidays.
(e) A 40% surcharge applies to all weekend overnight services.
(f) Barc’s fees are reviewed on a regular basis and are subject to change. Existing clients will be given 5 business days’ written notice of any changes to Barc’s fees.
(g) If an invoice remains unpaid for 7 days after becoming due for payment, interest may be charged on the unpaid amount at the rate of 10% per annum, compounded monthly.
14. Payment methods
(a) The following payment options are available:
(i) direct bank transfer to Barc’s nominated bank account;
(ii) credit card; and
(iii) cash.
(b) Please note that if you choose to pay by credit card, a credit card transaction fee may apply.
15. Recovery of fees
Barc may take action for the recovery of any outstanding fees 30 days after a tax invoice that remains unpaid has been given to you.
16. Enforcement costs
All reasonable costs, expenses and disbursements incurred by Barc (including but not limited to debt recovery fees, court costs and legal costs) arising from or incidental to Barc exercising a right under these Terms are payable by you, on demand.
17. Termination
Barc reserves the right to terminate the Services ordered by you, terminate your account, or terminate Barc’s agreement with you, at Barc’s sole discretion, without incurring any liability to you.
18. Australian Consumer Law
(a) Legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer on you rights, warranties, guarantees and remedies relating to the provision of Barc’s Services which cannot be excluded, restricted or modified (Statutory Rights).
(b) Barc’s liability is governed solely by the ACL and these Terms. To the fullest extent permitted by law, Barc excludes all express and implied warranties and conditions except for your Statutory Rights, and Barc expressly disclaims all warranties of any kind.
(c) To the fullest extent permitted by law, Barc’s liability under such provisions is limited, at Barc’s option, to:
(i) re-providing the affected Service to you;
(ii) refunding the Service charge for the affected Service; or
(iii) paying an amount equal to the cost of replacing the affected Service.
19. Indemnity
To the fullest extent permitted by law, you indemnify Barc and keep Barc indemnified and held harmless from and against any liability, cost, claim, expense (including legal costs and expenses on a full indemnity basis), or any loss or damage of any kind whatsoever — including, without limitation, any material or immaterial damage in the form of personal injury, illness or death to any person or animal, or damage to any property — arising directly from or in direct connection with Barc’s Services, and any breach or failure to perform these Terms by you.
20. Release
You release Barc from any liability or claim for injury or loss associated with your dog’s attendance and participation in Barc’s Services.
21. Liability
(a) At no time will Barc be liable or held responsible for any loss or damage of any kind whatsoever — including, without limitation, any material or immaterial damage in the form of personal injury, illness or death to any person or animal, or damage to any property — arising directly from or in direct connection with:
(i) Barc’s Services;
(ii) any breach or failure to perform these Terms by you;
(iii) the transport of your dog to a third party (such as a veterinarian) in the event of emergency or at your request; or
(iv) your dog escaping or going missing while undertaking Barc’s Services.
(b) In the event that Barc is found responsible for any damages, Barc is responsible for actual damages only. In no event will Barc be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from the provision of any of Barc’s Services.
(c) You agree to co-operate with Barc (at your own expense) in the handling of any disputes, complaints, investigations or litigation that arises as a result of your use of Barc’s Services.
(d) The obligations under this clause survive termination of these Terms.
22. Delay
Where the provision of Barc’s Services depends on you providing further information or responses, Barc has no liability for a failure to perform the Services by a previously stipulated timeframe where the delivery of the Services is affected by your delay in response, or by incomplete or incorrect information.
23. Personal and confidential information
(a) You consent to Barc providing information, including personal information and Confidential Information, to third parties — including Barc’s agents, contractors and sub-contractors, veterinarians and solicitors — who assist Barc in providing information, products and services to you.
(b) Barc agrees to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure, to use the Confidential Information only for the purpose for which it was disclosed by you, to provide better quality services to you, and not for any other purpose.
(c) You, including your employees and contractors, agree not to disclose Confidential Information to any third party, to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure, and to use Confidential Information only for the purpose for which it was disclosed and not for any other purpose.
(d) These obligations do not apply to Confidential Information that:
(i) is authorised to be disclosed;
(ii) is in the public domain and/or is no longer confidential, except as a result of a breach of these Terms;
(iii) is received from a third party, except where there has been a breach of confidence; or
(iv) must be disclosed by law or by a regulatory authority, including under subpoena.
(e) The obligations under this clause survive termination of these Terms.
24. Due diligence
You must make your own enquiries into the suitability of Barc’s Services to meet your specific requirements.
25. Privacy
Barc agrees to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). Barc’s Privacy Policy sets out the manner in which Barc treats your personal information.
26. Dispute resolution
If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:
(a) The complainant must tell the respondent, in writing, the nature of the dispute, the outcome the complainant wants, and the action the complainant thinks will settle the dispute.
(b) The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).
(c) If the Parties cannot agree how to resolve the dispute at the Initial Meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of New South Wales to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith to seek to resolve the dispute. Any attempt made by the Parties to resolve a dispute under this clause is without prejudice to the other rights or entitlements of the Parties under these Terms, by law, or in equity.
27. Images, recordings and social media
(a) You acknowledge that all photographic images and digital recordings taken of your dog, together with their prints and the copyright in them, are the property of Barc. You authorise Barc to reproduce and alter the images, in print or electronic format, and you waive the right to approve the finished image.
(b) Photographic images and digital recordings taken by Barc during the Service may be used by Barc in social media and marketing.
(c) You consent to Barc advertising or publicly announcing that Barc has provided a Service to your dog.
28. Force majeure
Barc will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure is due to any circumstance beyond Barc’s reasonable control.
29. Feedback, questions and notices
Please send all feedback, questions and notices to [email protected].
30. Definitions
(a) Barc means Barc for Pets Pty Ltd (ABN 49 624 919 937), its officers, employees, contractors and agents.
(b) Confidential Information includes confidential information about the business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know-how, financial, accounting, marketing and technical information, customer and supplier lists (including prospective customer and supplier information), ideas, concepts, strategy, account usernames and passwords, bank details, intellectual property, technology, and other information, whether or not such information is reduced to a tangible form or marked in writing as “confidential”.
(c) Parties means you and Barc.
(d) Services means Barc’s dog daycare, dog minding and overnight care, dog walking, dog adventures, dog wash, house-sitting and in-home services, or services ancillary to those listed in this clause, as well as those specified in any individual customer agreements or enrolment forms.
(e) Site means www.barcforpets.com.au.
(f) Terms means these service terms and conditions of Barc.
(g) You means Barc’s clients, affiliates and any other users of Barc’s Services, and their officers, employees, contractors and agents.
31. Interpretation
(a) References to legislation or provisions of legislation include changes or re-enactments of the legislation, and statutory instruments and regulations issued under the legislation.
(b) Words denoting the singular include the plural and vice versa; words denoting individuals or persons include bodies corporate and vice versa; references to documents or agreements also mean those documents or agreements as changed, novated or replaced; and words denoting one gender include all genders.
(c) References to a Party are intended to bind their executors, administrators and permitted transferees.
32. Severance
If any provision of these Terms is held to be unenforceable or invalid in any jurisdiction, then it is to be interpreted as narrowly as necessary to allow it to be enforceable or valid. If a provision of these Terms cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then the provision must be severed from these Terms, and the remaining provisions of these Terms remain valid and enforceable.
33. Waiver or variation
(a) A Party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right.
(b) The exercise of a power or right does not preclude:
(i) its future exercise; or
(ii) the existence of any other power or right.
(c) The variation or waiver of a provision of these Terms, or a Party’s consent to a departure from a provision by another Party, will be ineffective unless in writing and executed by both Parties.
34. Jurisdiction and governing law
These Terms are governed by and must be construed according to the laws of New South Wales, and the Parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales.
35. Entire agreement
These Terms make up the entire agreement between the Parties, and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or in writing.